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Feb. 22, 2024

EP 462: Decoding the Language of Empathy

EP 462: Decoding the Language of Empathy

Today, we peel back the layers of a term that's become ubiquitous in the business world and beyond: empathy.

In this episode, empathy's origin story. Er, stories. We'll explore its philosophical roots deep in the 19th century, through my personal trials and errors with empathy, to some of the challenges we face in empathizing with people we have less in common with. Ultimately, I want to explore the ways empathy invites curiosity, leverages imagination, and recognizes our differences.

This is the first in a 5-part series in which I'm decoding empathy. We'll talk brand strategy, non-violent communication, disability, and copywriting. And all throughout the series, we'll look for ways to recognize difference instead of assuming sameness.

Footnotes:

Not Mentioned:

  • Anderson, Ellie , and David Peña-Guzmán. 2020. “Episode 07: What’s the Deal with Empathy?” Overthink Podcast. December 1, 2020. 
  • Ganczarek, J., Hünefeldt, T., & Olivetti Belardinelli, M. (2018). From "Einfühlung" to empathy: exploring the relationship between aesthetic and interpersonal experience. Cognitive processing, 19(2), 141–145. 

Every episode of What Works is also published in essay form at whatworks.fyi


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Chapters

00:00 - The Language of Empathy

00:07 - Corporate Empathy

01:20 - Empathy's Origin Story

04:54 - My Empathy Engine

10:48 - Empathy in Richard Powers's Novel, Bewilderment

14:54 - The Double Empathy Problem

19:33 - No, Really: What Is Empathy?!

21:18 - 1. Empathy can be cognitive and/or affective.

22:19 - 2. Empathy is a product of imagination.

22:49 - 3. Empathy is situational.

23:44 - Recognizing Difference Is Part of Empathy

28:13 - Simone Weil's Attention

31:22 - Attention (and Empathy) Isn't Attached To Outcomes